All departments unrelated to navigation engine and entertainment, fall under the hotel division. This includes all concessionaires, housekeeping, food and beverage and pursers. Jobs in the hotel department on a cruise ship are very similar to jobs you will find in a five-star hotel or resort. The hotel manager oversees all shipboard services and is responsible for supervising all staff and crew in these departments. Department heads in turn report to the hotel manager and are accountable for the running of their individual departments. In general the Purser’s Department is offering the following cruise ship jobs: Chief Purser / Front Desk Manager, Administration Purser, Assistant Purser, Junior Assistant Purser/ Receptionist/ Concierge/ Guest Services Officer, Crew Purser/ Crew Administrator, Asst. Crew Purser/ Crew Administrative Assistant, Shore Excursions Manager, Assistant Shore Excursions Manager, Cost Accountant, Revenue Accountant.
Chief Purser/Front Desk Manager +
Front Desk Manager Job Description and Duties:
– The Chief (Executive) Purser / Front Office Manager reports to the Hotel Director / Hotel Manager all matters relating to the Front / Pursers Desk operations and directly supervises, supports and evaluates the performance of all Front Desk and Back Office Staff
– Responsible for ship‘s clearance and certificates, facilitating prompt processing of legal documents with port authorities and government agencies…
– Coordinates passengers’ onboard special requests as well as requests for shore-side services in ports
– Supervises and audits the onboard payroll, revenue and cash systems and manages efficiently all details for passengers and crew financial issues
– The Chief Purser/ Front Office Manager is responsible for handling of all lost luggage reports and related communication with shore-side office, port agents and the airlines representatives
– Responsible for overseeing and coordinating the entire passengers embarkation and disembarkation process, as well as for handling the arrangements for special needs and medical disembarks
– Orgainizes all assignment of duties, working and vacation schedules of the Front and Back Office personnel in close cooperation with the Hotel Manager/Director
– Makes recommendations regarding new hire requests and discharges, in order to ensure adequate and continuous staffing
– Handles passengers’ complaints and inquiries, making sure that all issues are resolved immediately and in a professional and friendly manner
– Makes sure that all Front/Back Office Staff personal appearance/ hygiene and uniforms are meet the cruise line standards and regulations.
– Ensures that proper on-the-job training is provided to all personnel within the ship’s Administration department in order to strengthen their
current performance and prepare them for future advancement.
– Responsible for planning, organising and delegating all meetings, briefings and special functions within the Front Desk and Back Office
– Performs the end of cruise reports and analysis according to the preset scheme and maintains all records from each cruise on file in an organized manner as well as updates the Home Office of any unresolved issues at the end of each cruise
– Understands the Safety Management Program, and his/her responsibilities in the Safety Organization according to the ship’s Emergency plan as well as
being capable and ready to act in case of an emergency
Executive Purser Job Requirements:
- Minimum one year Front Office managerial experience in hotel, resort or cruise line
- Experience in front office, revenue operations and crew operations preferred
- Bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or an international equivalent preferred
- Strong management skills and ability to work in a multicultural environment
- Administrational skills, costs, currencies and quality awareness
- Excellent command of the English language (spoken and written)
- Experience in managing complaints
Cruise Ship Front Deck Manager Salary Range: $5200-5800 U.S. per month, depending on the cruise line. Possibilities for promotion from Chief Purser / Front Office Manager to Deputy Hotel Director / Assistant Hotel Manager position.
Crew Purser +
Crew Purser Job Description and Duties:
–Handles the administration of the crew: sign-on and sign-off, cabin assignments, crew identification cards etc.)
Crew Purser Job Requirements:
- Previous hotel experience and /orCruise ship shore excirsions, tour manager jobs university degree preferable.
- Accounting background helpful.
- Fluent English Language skills required.
Crew Purser Salary Range: $1900-2800 U.S. per month, depending on the cruise line.
Assistant Purser +
Assistant Purser Job Description and Duties:
-Reception desk-general information, accommodation problems, complaints, money transactions, shipboard announcements etc
Assistant Purser Job Requirements:
- Previous hotel experience and /or university degree preferable.
- Fluent English Language skills required and speaking other languages (German, French or Spanish) is a plus.
Assistant Purser Salary Range: $1900 -2600 U.S. per month, depending on the cruise line. Possibilities for promotion to Purser.
Shore Excursion Manager +
Shore Excursion Manager Job Description and Duties:
-Responsible for the presentation, promotion, supervision and arrangement of the shore excursions offered in the various ports of call).
Shore Excursion Manager Job Requirements:
- Experience in tourism, previous travel-related experience and/or minimum 1 year on board starting from an entry-level Cruise Staff or Assistant Shore Excursion Manager position required.
- Fluent English Language skills required.
Shore Excursion Manager Salary Range: $2300-3200 U.S. per month, depending on the cruise line.
Cruise Sales Accountant +
Cruise Sales Consultant Job Description and Duties:
– Must posses the ability to increase company revenue through promotion of future cruise sales, provide all information relating to future cruise itineraries and be familiar with all aspects of company products, individual ship’s layout, categories and destinations.
– Must be able to conduct a professional presentation in front of large audience if needed.
Cruise Sales Account Job Requirements:
- Minimum 2 years experience in sales at hotel, cruise line or travel/hospitality company, or equivalent combination of education and experience required.
- Minimum high school or equivalent degree is mandatory.
- College or University degree is a plus.
- Excellent English language skills required, bi-lingual skills preferred.
Cruise Sales Accountant Salary Range: $1800-2200 U.S. per month, depending on the cruise line.
Cost Accountant +
Cost Accountant Job Description and Duties:
-Tthe main responsibility is inventory control, and managerial reporting, including generating a daily food and supply cost.
-Also, weekly receiving and inventorying of all items in the food, bar and photo departments.
– A major part of the duties expected of the cost accountant is carried out on personal computers.
Cost Account Job Requirements:
- Fluent English Language skills required.
Revenue Accountant +
Revenue Accountant Job Description and Duties:
-The main responsibility is the operation of our cashless cabin charge system and NCR or MICROS register system.
– The duties include early morning closing of registers, running reports, balancing daily revenue, and generating passenger statements.
Revenue Account Job Requirements:
- Fluent English Language skills required.
Courtesy of cruiseshipjob.com
